Price Protection Policy

Effective Date: Day of order

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1. Price Protection Overview:

VitalTouch are committed to ensuring our customers receive the best value for their purchases. Our Price Protection Policy is designed to offer peace of mind to our customers by providing protection against price reductions on products or services shortly after a purchase is made.

2. Eligibility:

To be eligible for price protection, the following conditions must be met:

  • The original purchase must have been made directly through the official VitalTouch website.
  • The customer must provide proof of the original purchase, such as a valid order number or receipt.
  • The request for price protection must be made within 20 days from the date of the original purchase.

3. Price Adjustment Process:

Customers eligible for price protection can request a price adjustment by contacting our customer support team through the following channels:

The customer must provide the necessary information, including the original order number and details of the price reduction.

4. Price Adjustment Criteria:

Price adjustments will be granted based on the following criteria:

  • The product or service in question must be identical to the one originally purchased.
  • The price reduction must be due to a general reduction in the regular selling price and not the result of a limited-time promotion, coupon code, or other temporary price adjustments.
  • The customer's original purchase must be within the specified eligibility period.

5. Refund or Credit:

Upon verification of the eligibility criteria, customers will be eligible for either a refund of the price difference or a credit toward future purchases, at the discretion of VitalTouch.

6. Exclusions:

The Price Protection Policy does not apply to:

  • Limited-time promotions, flash sales, or special events.
  • Products or services purchased from third-party retailers or resellers.
  • Changes in price due to errors or glitches on the website.

7. Modifications to the Policy:

VitalTouch reserves the right to modify or terminate the Price Protection Policy at any time without prior notice. Any changes will be effective immediately upon posting on our official website.

8. Contact Information:

For any inquiries or assistance related to our Price Protection Policy, please contact our customer support team at Customer Support Email 

Thank you for choosing VitalTouch. We appreciate your trust in our commitment to providing exceptional value to our customers.